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3.9
(126 Reviews)
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4.5
Wonderful Alaskan cruise by tammorgan06
Sail date: / Traveled as: Family (older children)Ship: Queen Elizabeth
It was a very relaxing cruise with great ports of call. Wearing smart attire to dinner every night was nice, but also a challenge to pack for.
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3 Comments
3.3
Disappointing New Zealand Cruise by dhartley2228755
Sail date: / Traveled as: CoupleShip: Queen Elizabeth
As stated above, this cruise was very disappointing. Obviously Cunard cannot control the weather. But they are responsible for customer relations, which has fallen to new lows. Will not cruise with Cunard again until a significant improvement is guaranteed.
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10 Comments
3.1
Shabby chic for nursing home crowd by marinjoe
Sail date: / Traveled as: CoupleShip: Queen Elizabeth
First and last time on a Cunard ship. They are worn and a bit shabby. The food was boring and bland. Curse of going British even though Cunard is owned by carnival cruise lines. The crowd is ancient and slow moving. With so many 90+ year old passengers at least the ship was quiet.
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13 Comments
4.6
Breathtaking Alaska by pah0106
Sail date: / Traveled as: CoupleShip: Queen Elizabeth
Our weather was beautiful, everything went well, and enjoyed our cruise.
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6 Comments
2.9
Disorganized Disappointment by rclooking
Sail date: / Traveled as: CoupleShip: Queen Elizabeth
A disorganized ship with a complete lack of leadership on the part of the officers. A kitchen that needs to be completely restaffed with chefs that can cook.
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5 Comments
2.8
surprisingly, below average customer service by glgalusha
Sail date: / Traveled as: CoupleShip: Queen Elizabeth
hit and miss food quality and service along with poor customer service
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8 Comments
4.9
Wonderful cruise by CHBear
Sail date: / Traveled as: CoupleShip: Queen Elizabeth / Destination: Europe - Western Mediterranean
We loved the first week of our cruise. Tested positive for Covid (my guess is we picked it up in Rome) first day of 2nd week and had to stay in cabin the entire 2nd week. To their credit, they took good care of us. Delivered dining room menu every day for us to choose from, checked in a few times a day to see if we needed anything.
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3 Comments
5.0
Wonderful Transatlantic cruise by melendezanibal
Sail date: / Traveled as: CoupleShip: Queen Elizabeth / Destination: Transatlantic
Great cruise, lousy internet but not taking away from the overall experience of the cruise!
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4 Comments
3.3
Good cruise except for the week lock-up by CovidCruisers
Sail date: / Traveled as: CoupleShip: Queen Elizabeth / Destination: Alaska - Inside Passage
Don't catch covid... we had our 72 hour pre-cruise PCR negative test, both vaccinationsand both boosters, and wore masks. Cunard doesn't mess around... if they test you positive, you get thrown into the covid isolation wing of the ship.
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8 Comments
4.2
Great Itinerary / Service in Transition by MarkVdh
Sail date: / Traveled as: CoupleShip: Queen Elizabeth / Destination: Alaska
This itinerary is first rate, the ship is excellent, and the food quality and choice rival a four star restaurant. A high percentage of the staff go the extra mile, but there were a larger than expected number of staff that seemed ill trained, even robotic, and more focused on cleaning than attentive customer service. I suspect this is a covid fatigue issue that I hope will get better, as this felt substandard to past Cunard experiences.
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8 Comments
2.9
Total Disaster! Itching like the old Cunard by jjgaffney1
Sail date: / Traveled as: CoupleShip: Queen Elizabeth / Destination: Panama Canal, Central America
Waiting to see what action Cunard takes to rectify this experience
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2.5
British Isles by frankaldrich804
Sail date: / Traveled as: CoupleShip: Queen Elizabeth / Destination: Europe - Western Europe
Of the twelve cruises we have taken this one ranks at the bottom. Not everything was terrible, but the exceptions were few.The good: Probably the easiest boarding we have had. There was no confusion, no running around looking for something. The boarding process probably lasted fifteen minutes.The ships overall appearance and décor was exceptional. The look of wood with all the trimmings made you feel comfortable and very warm. For a ship just refurbished two years ago there is a lot of wear and tear.The bad:The staff appears more disinterested than any other ship we have sailed. On most of the ships we have cruised there seems to be an attitude of making you feel like a guest, far less on this ship.The lido staff is downright unfriendly. On many occasions a staff member removed either a plate of glass from the table, we would say thank you, just to be ignored. Problem solving seems to be absent. Our transfer from the ship to the airport was arranged by the excursions department. Heathrow airport is one of the largest in the world. I stopped by the desk to verify the correct terminal. I was told I would have to go the library upstairs log onto a computer, at my cost, to verify the correct terminal. Only after leaving I decided this was not right and returned to the counter just in time to find another associate giving her instructions on how to find this information. Two questions, one why was someone new not given instructions on how to handle questions, and second why not try to get the guest to return.The ugly:Our booking agent had us select the 8:30 dining saying “they have open seating like other ships, just request other dining times”. When we asked the Maître D about open seating we were informed not on any Cunard. Not solving the problem then he haughtily told us to return on the following day and he “would see what he could do”. Makes you really feel like a guest.Tendering. On two occasions we tendered into port. First being Edinburgh. Along with the ships tenders we also had a large ship used for this purpose aiding in the process. Even with the larger ship there was still a delay over an hour and a half. The second was in Guernsey. This was a horrible experience, with over a three and a half delay. Some people waited over four hours. Very poor planning.
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2 Comments
4.3
We enjoyed this cruise and itinerary. The service and food was excellent. Would cruise again on Cunard. by luced555
Sail date: / Traveled as: CoupleShip: Queen Elizabeth / Destination: Europe - Western Europe
We enjoyed this cruise. The ports of La Rochelle and Gijon were very industrial and far from the city. Ship was very clean and service was excellent.
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3 Comments
4.6
A truly wonderful and unusual experience. by nrlnyc
Sail date: / Traveled as: CoupleShip: Queen Elizabeth / Destination: Europe - Western Europe
A wonderful experience, especially for an American who was surrounded by Brits and Australians, we only me 5 other Americans on board. Very lovely ports. Totally loved the voyage.
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2 Comments
5.0
QE Arts and Literary Cruise of British Isles by Ecraft66
Sail date: / Traveled as: CoupleShip: Queen Elizabeth / Destination: Europe - Western Europe
Cunard does it right. We couldn't have asked for a more perfect holiday. Nothing was impossible. Nothing was too much trouble. Nothing was denied. We were never told no. It was our first cruise on one of the queens but it won't be the last.
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1 Comment
4.0
very good by dorwaxman
Sail date: / Traveled as: Singles/FriendsShip: Queen Elizabeth / Destination: World Cruise
The balcony of my room was a delight to watch the ocean and sun bathe. although it took some time to adjust to a was llate dining option [8:30] i luckily was assigned to a dining table of mostly single voyagers who were delightful.
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3 Comments
5.0
Cunard's Queen Elizabeth Ft. Lauderdale to San Francisco by raeubank
Sail date: / Traveled as: CoupleShip: Queen Elizabeth / Destination: Asia & Indian Ocean
Favorite Parts: Panama Canal full transit, food, entertainment, general elegance, history, and ambiance of the ship
Needs Improvement: Cabin (6012) climate control very inconsistent/either too or or too cold; no Coca-cola products on board (!); Internet is too slow and way too expensive
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1 Comment
4.0
Sedate, a lot of Beige, sometimes disorganized by jandpbryant
Sail date: / Traveled as: CoupleShip: Queen Elizabeth / Destination: Asia & Indian Ocean
The Queen Elizabeth design wasbeige and wood. It reminded me of a traditional British Club. I was disappointed with the lack of glamor.
The entertainment was wonderful and presented in a vibrant setting. Thelectures were interesting. There were plenty of public rooms to spread out in. We enjoyed the wonderful service of Puma, our room steward, Louisa in the salon,Robert and Avish inthe dining room and the knowledge of wine steward Cletin. Thesailing into New York was fantastic!
The only down note was the immigration process in New York,where some passengerssat all afternoon in the immigration hall until all passengers got off the ship. My husband and I opted to stay in our room and then a public room until final call. We only sat in the hall about one and 1/2 hours.
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1 Comment
5.0
Sailing on a Premier Cruise line by Cruiser12937104
Sail date: / Traveled as: CoupleShip: Queen Elizabeth / Destination: Europe - Western Mediterranean
Everything was perfect from the correct manner of the Restaurant waiters and stateroom attendant to the overall cleanliness of the ship. I have to follow a strict Gluten free diet and the only gripe against Cunard was that on day 6 of a 12 day cruise all the bars on the ship had run out of Gluten free beer (St Peters) I visited the Pursers desk and complained and to Cunard`s credit they restocked the bars with a Spanish Gluten free beer on day 9.
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1 Comment
4.0
Voyage review by meerakrishnan
Sail date: / Traveled as: CoupleShip: Queen Elizabeth / Destination: Europe - Western Mediterranean
we enjoyed the cruise a lot even though the weather conditions were not ideal many times. The shore excursions arranged were limited, but since weather conditions were bad, they continued with the programs. As the cruise was docked for the day, perhaps a later start for the excursion could have improved the sightseeing.
as it was a late cruise time (winter time)many of the follow passengers paid a great deal less than the early birds, those who booked earlier in the year. We found many had paid close to 50% less!
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1 Comment
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